Role Summary
Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We’re looking for someone who loves people and is excited to take every opportunity to overdeliver when it comes to delighting and interacting with our Rivian customers.
Responsibilities
Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
Support new and existing customers as a Rivian product expert
Execute local registration documents with customers during delivery
Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
Professional, customer-focused approach to completing assignments and representing Rivian
Additional responsibilities as requested from the business
Qualifications
1+ years’ experience in customer service; previous EV experience a plus
At least 21 years of age
High School Diploma or GED required
Ability to work a flexible schedule between 20-30 hours on average per week to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Ability to obtain and maintain local sales licenses if applicable in your state/province
Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location
Competencies
Customer focused mindset
Adaptable to a fast-paced and constantly changing environment
Ability to multitask and prioritize tasks based on level of importance and urgency
Team-player with strong communication skills.
Ability to work autonomously and consistently with limited direction
Empowered self-starter who can process and execute on complex information potentially in high stress environments
Physical Requirements
Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics