Software Engineering Support Specialist

Software Engineering Support Specialist (3842)

Description

The Software Engineering Support Specialist supports the development, testing, release, and maintenance of software used throughout the Mevion proton therapy platform. This position works closely with Software Engineering, Manufacturing, Purchasing, Quality, and IT to support software releases, maintain engineering documentation, evaluate new computer hardware platforms, coordinate engineering changes, and assist with software verification activities.

This role is intended for an early-career software engineer who enjoys solving technical problems, working across multiple engineering disciplines, and learning the processes required to develop software for regulated medical devices. The successful candidate will have opportunities to develop into a Software Quality Engineering role while gaining broad exposure to the product development lifecycle.

Essential Functions:

1. Assist with software verification and validation activities by developing, executing, and documenting software tests
2. Install, configure, troubleshoot, and maintain software development and test systems using Windows and Linux operating systems.
3. Evaluate replacement computer hardware as commercial platforms become obsolete by configuring systems, installing software, performing compatibility testing, and documenting results.
4. Investigate software issues by reproducing problems, collecting logs, documenting findings, and supporting root cause investigations.
5. Monitor cybersecurity vulnerability notifications, software component updates, and vendor security advisories, coordinating with vendors and engineering teams as needed.
6. Utilize command-line tools and scripting to install, configure, test, and troubleshoot software systems.
7. Create and process Engineering Change Orders (ECOs) and maintain Bills of Material (BOMs) associated with software releases and product computer hardware updates.
8. Coordinate with Manufacturing and Purchasing to ensure software and hardware configuration changes are accurately implemented in production.
9. Author and maintain engineering procedures, work instructions, test documentation, and other controlled documents.
10. Support continuous improvement of software quality processes, documentation, and engineering workflows.
11. Support software development and release activities by preparing and maintaining engineering documentation, release records, and configuration information.
12. Demonstrate ability to leverage modern AI tools in innovative ways to improve engineering effectiveness, solve technical challenges, or create business value.

Required Education, Training, and Experience:

1. Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related engineering discipline.
2. 0-3 years of software engineering or software quality experience, including internships or co-op experience.
3. Familiarity with software development practices through coursework, personal projects, internships, or professional experience.
4. Comfortable working in Linux environments and using command-line interfaces.
5. Experience programming in one or more modern programming languages such as C++, Python, Java, or C#.
6. Strong written communication and technical documentation skills.
7. Excellent organizational skills and attention to detail.
8. Ability to learn new technologies quickly and work independently
9. Demonstrated curiosity and willingness to learn new tools, technologies, and engineering disciplines.

Preferred Experience:

1. Experience using Git or other version control systems.
2. Familiarity with software debugging and troubleshooting tools.
3. Experience writing scripts using Python, Bash, or PowerShell.
4. Exposure to software testing or software quality assurance.
5. Familiarity with computer hardware installation and operating system configuration.
6. Exposure to cybersecurity concepts, vulnerability management, or software bill of materials (SBOMs).
7. Experience working in a regulated industry or with engineering change management processes.
8. Familiarity with Linux system administration is a plus

Physical and Environmental Considerations:

1. Regular sitting, standing, and walking in office, laboratory, and manufacturing environments.
2. Frequent use of computers and standard office equipment.
3. Occasional lifting or moving of computer equipment and peripherals up to 35 lbs.
4. Occasional bending, reaching, or working around engineering equipment during testing or hardware installation
5. Combination of office, laboratory, and manufacturing environments.
6. Frequent interaction with engineering, manufacturing, IT, and quality personnel.
7. Use of appropriate PPE as required by laboratory or manufacturing procedures.
8. May need to work in the vicinity of high magnetic fields.